Privacy Policy

You can use and browse our website without having to disclose your personal data, except as may be necessary to allow us to respond to your requests or in cases where you contact us directly.

We collect personal data (which may include sensitive personal data) when you provide it to us, through registration, completion of forms, emails, enquiries and requests, and similar situations in which you have chosen to provide the information to us.

The information you give us may include your name, address, and email. If you choose not to provide such information, it may not be possible for us to respond to your request or enquiry.

We will retain control of, and responsibility for, the use of any personal data you disclose to us. Such data shall remain in our possession, or that of data intermediaries and other service providers acting on our behalf, except in the rare circumstances where we are required by law to disclose it to other persons.

All personal data and other information collected may be used by PlanetWise individually or collectively and may be combined with other information for the following purposes:

• Responding to your enquiries or requests pursuant to your emails, telephone calls, faxes and/or submission of form(s).
• Responding to and taking follow-up action on complaints.
• Performing office and operational administrative matters following your request.
• To fulfill your requests for the products and services offered on the website, to respond to your inquiries about our offerings, and to offer you other products or services that PlanetWise believes may be of interest to you.
• To monitor your use of the services and may review and analyse the personal data provided by you to provide you with customized service.
• For internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends.
• For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To use your personal data for the purpose of conducting promotional/marketing related activities on the website.
• Complying with our legal obligations.

When you use our website, we may collect and store information about your computer (including your IP address, operating system and browser type) for system administration. This is statistical data about our users' browsing actions and patterns. This data could possibly lead to your identification, but we, and our data intermediaries, do not use it to do so unless permitted by law.

What is a Cookie?

Cookies are small files which are placed on your computer when you access a website or app — amongst other things; they help the website user to navigate efficiently between pages and the website operator to track usage of the site.

Why we use Cookies

Our website uses cookies to distinguish you from other users of our website by storing, generally non-personally identifiable, information. Note that some limited information is personally identifiable for the purposes of:

• Managing and customizing your experience on the website/platform.
• Analysing trends and improving our site for our users.
• Delivering content tailored to your interests and the manner in which you browse our websites and platforms.

What are my options in relation to the use of cookies?

By using our website, you agree to the use of cookies and other technologies as set out in this Privacy Statement. If you do not agree to such use, please either refrain from using the website, or click to “Turn off cookies” in the banner that is displayed when you first visit the website.

Types of Cookies We Use

Strictly Necessary Cookies — These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.

Performance Cookies — These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and therefore anonymised.

Functional Cookies — These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

Targeting Cookies — These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Yes, your browser will enable you to disable, control or delete cookies if you wish. Further information can be found in the “Help” section of your browser. However, you should note that if you choose to do this, it may have an impact on the quality of your browsing experience.

Please note that changing these settings may limit the functionality of some web pages or prevent them from loading properly. Additionally, the major browsers have attempted to implement the draft “Do Not Track” (DNT) standard. As this standard has not been finalized, this website is not compatible with DNT and does not process DNT messages.

Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Third parties (including, for example, advertising networks and providers of external services like Google Analytics) may use cookies which are downloaded when you visit our site. These cookies are likely to be analytical, performance or targeting cookies.

PlanetWise maintains your personal data in electronic form on its devices and on the equipment of PlanetWise's employees. The personal data is made accessible to employees, agents or partners and third-parties only on a need-to-know basis.

We may also share your personal data with certain third parties as set forth below:

• Authorized third-party vendors. The personal data shared on this Website may be shared with third-party vendors who support this website, such as by providing technical infrastructure services, business analytics, and data processing.
• Group/Affiliates. Any member of the group, which mean and include subsidiaries, ultimate holding company and its subsidiaries, who support the processing of personal data under this Privacy Statement.
• Legal and safety. Disclosure of personal data to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries.
• Business transfers. Sharing of information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
• With your consent. Sharing of information for any other purposes disclosed to you at the time we collect the information and pursuant to your consent.

The website will share promotional updates and communications with your consent or, where applicable, in legitimate interest. Where permitted in legitimate interest, PlanetWise will use your personal data for marketing analysis and to provide you with promotional update communications.

You can object to further marketing at any time through your profile settings or by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications.

We operate this website from Singapore. The data that we collect from you may be transferred to, and stored at, a destination outside Singapore. It may also be processed by staff operating outside Singapore who work for us or for one of our service providers.

PlanetWise will take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Statement, to the standards required by applicable law.

We use technical and organisational security precautions to protect your data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risk. Our security procedures are continuously revised based on new technological developments.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the internet, and any personal data you transmit to us you do at your own risk.

We retain your personal data for as long as necessary for the fulfillment of the purposes for which it was collected or to which you have given your consent, except where otherwise provided for by law.

The Privacy Statement may contain links and interactive functionality interacting with the websites of third parties. PlanetWise is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website.

You have the right to withdraw any consent that you may have given, request access to, and correction of personal data that PlanetWise holds about you in accordance with applicable laws. Where our processing is subject to European data protection laws, you may also have additional rights, subject to exceptions, to object to our processing of your personal data, to request that it is deleted or to require us to restrict our processing.

All requests can be made by contacting:

Attention: PlanetWise Data Protection Officer
Address: 101, Upper Cross Street, #05-24, Singapore, 058357
Email: dpo@planetwise.io / admin@planetwise.io

This Privacy Statement may be amended, supplemented, modified, and updated from time to time. Please check back regularly for any updates.

Questions, comments, complaints and requests regarding your personal data or this Privacy Statement should be addressed to the Data Protection Officer of PlanetWise Pte. Ltd. at dpo@planetwise.io / admin@planetwise.io.